10 ways we can better respond to the pandemic in a trauma-informed way

Originally published on theconversation.com

Fear is one of the central emotional responses during the pandemic. Every day brings a new level of stress: concerns about getting sick, the stigma of testing positive, financial difficulties due to not being able to work, separation from loved ones in lockdown (or being locked in an unsafe household). The list goes on.

For many of us, uncomfortable feelings can be “natural” responses to a “threat”. Our strong, primitive defence or “threat response” (sometimes called “fight, flight or freeze”) has enabled human beings to survive. This stress response is essential for survival against poisonous snakes, crocodiles and other dangerous situations.

Unfortunately, our “threat responses” are not good at recognising the difference between the “threat” from a crocodile and a pandemic. These responses happen much faster than any conscious thought.

It can be particularly hard for people already experiencing complex post-traumatic stress disorder or trauma associated with earlier exposure to severe, repeated and inescapable threats or abuse, often from those meant to protect them.

As the pandemic hit last year, we were working on the Healing the Past by Nurturing the Future project, which aims to improve support for Aboriginal and Torres Strait Islander parents experiencing complex trauma.

We asked ourselves whether the public health response to the pandemic can take into account people’s previous trauma.

The Centers for Disease Control and Prevention in the US thought so when it integrated key principles of trauma-informed care into training for its Office of Public Health Preparedness and Response in 2018.



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Taking core concepts from our research and guiding principles, we identified 10 principles that may decrease stress or trauma by fostering a sense of security, well-being, confidence, hope and resilience.

1. Safety

The first priority of any emergency or “trauma-informed response” is to ensure physical safety from the immediate threat (like first aid principles). This includes the safety of people most at risk during lockdowns (for example, those experiencing family violence).

2. Connectedness and collaboration

Humans are social beings and being “connected” is another essential survival strategy that is more helpful to us in the pandemic than “fighting, fleeing, or freezing”.

When we have social support, it’s easier to take action in an emergency. But it’s not easy staying “socially connected” yet “physical distanced” in an infectious disease outbreak.



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Inequitable responses to the pandemic can also lead to divisions in society, such as when one community appears to receive greater financial support or an unfair allocation of vaccines.

However, looking after each other is our ticket out of here. We have seen this with the global scientific collaborations in the quest to create COVID-19 vaccines.

3. Compassion and caring

Acts of kindness, compassion and caring are needed more now than ever. Compassion and empathy promote well-being and we know social supports act as a buffer against difficult times.

Understanding stress and distress responses is an important way to “normalise” our feelings, and the actions of others.

4. Trust and transparency

Clear, compassionate action and transparent communication from governments are also important. These things increase a sense of safety and potential for people to follow public health advice.

Hiding information leads to distrust in government and the media. This can contribute to mistrust in COVID-19 responses and lead to non-compliance.

A lack of information and exposure to misinformation can also increase distress, and leave people vulnerable to conspiracists who target marginalised groups most at risk.

Rebuilding trust in an emergency may not be possible, but this is where trusted community partners become invaluable mediators and sources of truth for communities.



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5. Cultural safety and responsiveness

Public health approaches and messaging needs to be appropriate and sensitive to local contexts.

Communities need health messaging that draws on cultural strengths to increase trust and access to services, such as the way Aboriginal and Torres Strait Islander community-controlled health organisations quickly mobilised to take control of the local response to COVID-19.

6. Commitment to equity and human rights

COVID-19 has not had the same impact on everyone.
Many people, including Aboriginal and Torres Strait Islander and refugee communities, are affected by historical and intergenerational trauma, racism, and ongoing socio-economic deprivation.

These things can be exacerbated in this current crisis. We must address the socio-cultural determinants that can impact people’s health, such as insecure work and housing, and focus on equity.

7. Good communication

Crisis communication principles say messages are most likely to be effective when they are clear, credible and interactive, shared consistently, and targeted to community groups.

The public may feel the need to seek information to manage their anxiety, but distressing content can also increase their feelings of stress, confusion, and a lack of control, impacting their ability to take action.

The media play a critical role here. Accessing trustworthy, reliable information through these channels is important so people know what action to take and where they can go for help.

8. Positive leadership

Good governance helps us feel safe.
It’s important for the government to be highly visible, provide regular updates and practical support, and help people understand and manage feelings of stress.

But we don’t just need leadership from politicians and officials. Local leaders also need to support their communities to process fear, grief and loss, and to help people understand the crisis will pass and there is hope.

This was on show when Aboriginal and Torres Strait Islander community-controlled organisations took quick action to protect their communities from COVID-19.

9. Empowerment

Individual and community empowerment comes from having choice, voice, and control. This promotes the confidence to respond to an emergency, as well as resilience, hope and the ability to cope.

Communities that are empowered to play an active role in disaster response actually recover better, with lower rates of post-traumatic stress. However, communities must be adequately resourced to do this.

10. Holistic support

We need big responses that address health and safety, social and emotional well-being, community connectivity and cultural responsiveness to improve quality of life, relationships and social functioning.

However, effective emergency responses must be embedded in well-functioning social systems, including emergency social and economic support and high-quality healthcare services everyone can access when needed.

Our next step will be to discuss these 10 principles with community members and public health experts in an October workshop, to develop a culturally responsive, trauma-informed, public health emergency framework for First Nations communities.

This pandemic is far from over and there is now a race to vaccinate communities that have been left behind as states open up. A trauma-informed public health emergency response is possible. And with cases due to rise just as the next bushfire and cyclone seasons arrive, we need one now.

Christina Heris worked with the Healing the Past by Nurturing the Future study on the sub-project “Developing a culturally responsive trauma-informed public health emergency response framework for First Nations families and communities during COVID-19”, funded by the National Health and Medical Research Council Centre for Research Excellence Australian Partnership for Preparedness Research on Infectious Disease Emergencies and Paul Ramsay Foundation: APPRISE Targeted responses to empower First Nations-led research on COVID-19.

Catherine Chamberlain receives funding from the National Health and Medical Research Council (Career Development Fellowship). This research is funded by the National Health and Medical Research Council Centre for Research Excellence Australian Partnership for Preparedness Research on Infectious Disease Emergencies.

Cindy Woods worked with the Healing the Past by Nurturing the Future study and on the sub-project “Developing a culturally responsive trauma-informed public health emergency response framework for First Nations families and communities during COVID-19”, funded by the National Health and Medical Research Council Centre for Research Excellence Australian Partnership for Preparedness Research on Infectious Disease Emergencies and Paul Ramsay Foundation: APPRISE Targeted responses to empower First Nations-led research on COVID-19.

Helen Herrman has received funding from the Australian National Health and Medical Research Council

Janine Mohamed receives funding from the Department of Health

Michelle Kennedy receives funding from the National Health and Medical Research Council (Early Career Research Fellowship). She is affiliated with the Public Health Association Australia.

Shannon Bennetts has worked with the Healing the Past by Nurturing the Future study and is an investigator on the sub-project “Developing a culturally responsive trauma-informed public health emergency response framework for First Nations families and communities during COVID-19”, funded by the National Health and Medical Research Council Centre for Research Excellence Australian Partnership for Preparedness Research on Infectious Disease Emergencies and Paul Ramsay Foundation: APPRISE Targeted responses to empower First Nations-led research on COVID-19.

Simon Graham receives funding from the National Health & Medical Research Council (early career fellowship). The Centre for Research Excellence Australian Partnership for Preparedness Research on Infectious Disease Emergencies (APPRISE) is managed by the Peter Doherty Institute.

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